The Doctors discuss the case of a New York doctor who filed a million-dollar lawsuit for negative online reviews from patients he claims are inaccurate.

Watch: Should You Believe a Doctor's Bad Review?

The doctor spent 18 months in court in order to find out who gave him these negative reviews and the physician is now suing for defamation. 

"You can't make everybody happy," Plastic surgeon Dr. Andrew Ordon -- who says he has dealt with the occasional negative review -- notes. 

ER physician Dr. Travis Stork says telling a patient something they do not want to hear, like "no" to an unnecessary prescription or procedure can be very frustrating to the patient, but explains there are important reasons why a doctor will sometimes need to reject a patient's request. "Some of the worst doctors I know don't know how to say no," he continues.

Watch: Dumped by Doctor for Offering to Pay Someone's Bill?

In this case, the physician in question had a 2-star average, which The Doctors feel could part of a larger issue with his practice or with how he interacts or communicates with patients.

The Doctors' takeaway with this story is, "Take online reviews with a grain of salt," Dr. Travis says and he suggests getting personal reviews of a potential doctor from people you trust and to also ask as many questions as possible when first meeting with a new doctor.