In just 20 minutes, her hair began falling out in clumps. The treatment warned against using on damaged hair. She researched the product further and discovered it should not have been used on bleached hair, which she had at the time.
The Doctors note that many people might not realize that a label which warns against using on damaged hair might also include hair that is bleached.
They urge anyone using an at-home beauty treatment product to always read the fine print.